Support & Maintenance.

Looking after you and your new website

Ongoing Support

At Addictivity we don’t simply host or maintain your site, we want to take care of you and your business by supporting your entire digital marketing strategy. 
We know that you need personalised support, we know that sometimes a Zoom meeting is the best format for a tutorial or training session.
We know that relationships matter more than a ticket support system. 
So we offer our clients continued support. 
We stay in touch with you, we answer your requests and we provide ongoing training and support for your website and digital marketing.
In other words, we provide peace of mind.


Recruitment website design

Web Care

Our Web Care packages are a great way to utilise our team and talent with guaranteed response times. 
When you need work done, the team is already in place, and ready to roll.
These packages are designed for maintenance and labour only.
Buckets of Time will not cover major enhancements to the website, SEO, PPC, travel, strategic consulting, 3rd party product purchases and/or software or hardware purchases of any kind. 
Additional features, functionality or mini-projects will be quoted on, once fully specified. 

With Web Care you will receive:

    Guaranteed response: a member of the team will acknowledge and respond to the request within one business day.
    Guaranteed hours: to complete the work you need on time.
    Online tracking: tracked by our help desk and PM software
    Access to our full team of experts

Web Care Packs

These give you ‘buckets of time’ to use at your discretion.

  • Price per hour

    10 hours

    £125

    25 hours

    £115

    50 hours

    £100

  • Validity

    10 hours

    12 months

    25 hours

    12 months

    50 hours

    12 months

  • Investment

    10 hours

    £1,250 plus vat

    25 hours

    £2,875 plus vat

    50 hours

    £5,000 plus vat

Price per hour

Validity

Investment

  • 10 hours

    £125

    12 months

    £1,250 plus vat

  • 25 hours

    £115

    12 months

    £2,875 plus vat

  • 50 hours

    £100

    12 months

    £5,000 plus vat

Web Care Delivery

Turnaround times for work requests using your ‘buckets of time’.

  • Timeframe

    Regular

    5 – 10 business days

    Fast

    2 – 5 business days

    Rush

    1 – 2 business days

  • Upgrade

    Regular

    No Upgrade (1 hr spent = 1 hr charged)

    Fast

    1.5 x Upgrade (1 hr spent = 1.5 hr charged)

    Rush

    2 x Upgrade (1 hr spent = 2 hr charged)

Timeframe

Upgrade

  • Regular

    5 – 10 business days

    No Upgrade (1 hr spent = 1 hr charged)

  • Fast

    2 – 5 business days

    1.5 x Upgrade (1 hr spent = 1.5 hr charged)

  • Rush

    1 – 2 business days

    2 x Upgrade (1 hr spent = 2 hr charged)

• Everything is billed in 15-minute increments • Payment is made in advance via direct debit• The delivery timing starts once client input is fully finalised• ‘Fast and Rush’ upgrades have 4 hours spent per day limitation
Web Care will not cover SEO, PPC, travel, strategic consulting, 3rd party product purchases and/or software purchase of any kind. These packages are designed for maintenance and labour only.   
We track meeting time and phone time, so please make sure to estimate the time you need properly based on your specific communication needs. Addictivity works on a Time & Material basis, any quotes and/or estimates will be subject to actual time spent and billed accordingly. 
'Days' outlined above are standard Monday to Friday business days. 
Support without Web Care is booked in 10+ days in advance and charged at £135 per hour plus VAT.

Join some of the UK's biggest recruitment brands who use Addictivity

  • Paterson Logo
  • The Recruitment Network Logo
  • BPS Logo
  • Recruitment & Employment Confederation Logo
  • Gattaca Logo
  • Vincere Logo

"It has been an absolute pleasure to work with such a professional, creative, diligent and friendly team."
"I cannot recommend Addictivity highly enough and am thoroughly delighted to have had the opportunity to work with you."

Sarah Fowke, Marketing ManagerDriver Require

Sarah Fowke