Support & Maintenance.
Ongoing Support
At Addictivity we don’t simply host or maintain your site, we want to take care of you and your business by supporting your entire digital marketing strategy.
We know that you need personalised support, we know that sometimes a Zoom meeting is the best format for a tutorial or training session.
We know that relationships matter more than a ticket support system.
So we offer our clients continued support.
We stay in touch with you, we answer your requests and we provide ongoing training and support for your website and digital marketing.
In other words, we provide peace of mind.
Web Care
Our Web Care packages are a great way to utilise our team and talent with guaranteed response times.
When you need work done, the team is already in place, and ready to roll.
These packages are designed for maintenance and labour only.
Buckets of Time will not cover major enhancements to the website, SEO, PPC, travel, strategic consulting, 3rd party product purchases and/or software or hardware purchases of any kind.
Additional features, functionality or mini-projects will be quoted on, once fully specified.
With Web Care you will receive:
Web Care Packs
Web Care Delivery
• Everything is billed in 15-minute increments • Payment is made in advance via direct debit• The delivery timing starts once client input is fully finalised• ‘Fast and Rush’ upgrades have 4 hours spent per day limitation
Web Care will not cover SEO, PPC, travel, strategic consulting, 3rd party product purchases and/or software purchase of any kind. These packages are designed for maintenance and labour only.
We track meeting time and phone time, so please make sure to estimate the time you need properly based on your specific communication needs. Addictivity works on a Time & Material basis, any quotes and/or estimates will be subject to actual time spent and billed accordingly.
'Days' outlined above are standard Monday to Friday business days.
Support without Web Care is booked in 10+ days in advance and charged at £150 per hour plus VAT.